If you notice a padlock icon next to your funds in your wallet, it typically means that your funds are either tied up in an open order or incomplete transaction. To release/unlock your funds, you can either cancel the open order in your order history or wait for the transaction to be completed and closed. If the padlock icon persists despite not having any open orders or pending transactions, please reach out to our LATOKEN Support for assistance.
Articles in this section
- 🔐 2FA: Steps to disable it
- 🔐 How to Enable 2FA (Two-Factor Authentication)
- 2FA TROUBLESHOOTING (GOOGLE AUTHENTICATOR)
- How to change your password?
- Account verification
- How to pass KYC Tier 2 Verification?
- Why was my KYC rejected?
- Why do I have to pass KYC verification again?
- My KYC hasn't been reviewed after 48 hours - WHY?
- How to reset your password?
Comments
5 comments
I cannot have excess to my funds from my wallet only the ones that i bought yesterday not the ones that i obtained as class D member, why
yes
Hi
Hello I don't have any orders pending its l
my wallet long time ago 2 years now I can't buy
I need to check my wallet balance as far back as 2020
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