🔐 2FA: Steps to disable it

To disable 2FA on LATOKEN, here’s the correct flow depending on whether you have access or lost access to your current 2FA method.

🔓 If You Still Have Access to 2FA (App or SMS):

1. Log in to your LATOKEN account
2. Click your Profile Icon→ Go to Security
3. Find the active 2FA method (e.g., Google Auth 2FA)
4. Click Disable
5. Enter your current 2FA code to confirm

✅ 2FA will now be disabled from your account.

🚫 If You’ve Lost Access to 2FA (e.g. lost phone):

If you lost your phone or can't access your authenticator app:

1. Contact LATOKEN support
2. Provide a selfie with your ID and a handwritten note
   Please note that you might need to take a selfie photo with LATOKEN and today's date HANDWRITTEN on a piece of paper.
3. Our team will verify your identity and help reset or disable 2FA

This process may take 48-72 hours to complete. You will receive a confirmation email that the process has been completed and your 2fa has been disabled. You will then be able to log in.