To disable 2FA on LATOKEN, here’s the correct flow depending on whether you have access or lost access to your current 2FA method.
🔓 If You Still Have Access to 2FA (App or SMS):
- Log in to your LATOKEN account
- Click your Profile Icon→ Go to Security
- Find the active 2FA method (e.g., Google Auth 2FA)
- Click Disable
- Enter your current 2FA code to confirm
✅ 2FA will now be disabled from your account.
🚫 If You’ve Lost Access to 2FA (e.g. lost phone):
If you lost your phone or can't access your authenticator app:
- Contact LATOKEN support
- Provide a selfie with your ID and a handwritten note
Please note that you might need to take a selfie photo with LATOKEN and today's date HANDWRITTEN on a piece of paper. - Our team will verify your identity and help reset or disable 2FA
This process may take 48-72 hours to complete. You will receive a confirmation email that the process has been completed and your 2fa has been disabled. You will then be able to log in.
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