If you have made a deposit to your LATOKEN account, but the amount is not reflected in your balance, it might be caused by one of the following:
- Deposit was below minimum deposit, please refer to min amount on deposit screen. In this case, deposits are considered unrecoverable.
- Deposit has wrong/missing memo - create a ticket and tell us the correct memo, we will deposit it manually (may take up to 1 week).
- Deposit was not yet processed on the blockchain. Here are the approximate time frames after which you should create a ticket:
- ~30 minutes for ETH, ERC-20, NEO;
- ~1.5 hours for BTC;
- ~3 hours for NIMIQ, Mircoin;
- ~30 days for BAYR.
Don't worry, we will do our best to help you solve your deposit issue.
If you have one of the following problems with your deposit, please open a ticket and submit the Tx Hash of the missing deposit:
Once your request has been submitted, our team will process it in the shortest times.