Troubleshooting

If you encounter issues with loading the platform, please check the following:

• If you are using a VPN, try to disable it as it can slow down your connection.
• Try to clear browser cache (guide for mobile)
• Try using another browser or Incognito mode
• Try to disconnect and reconnect to your internet network (we recommend a stable connection)

If after ~1h the page still does not load, please perform a speedtest on https://www.speedtest.net/ then submit a request to our support team with the following information:

• Screenshot of the speed test
• Information about your device
• Information about your internet connection (wifi, 3g/4g, etc)
• Information about the web browser(s) you have tried to use
• Your IP address to connect to the platform