If you encounter issues with loading the platform, please check the following:
- If you are using a VPN, try to disable it as it can slow down your connection.
- Try to clear browser cache (guide for mobile)
- Try using another browser or Incognito mode
- Try to disconnect and reconnect to your internet network (we recommend a stable connection)
If after ~1h the page still does not load, please perform a speedtest on https://www.speedtest.net/ then submit a request to our support team with the following information:
- Screenshot of the speed test
- Information about your device
- Information about your internet connection (wifi, 3g/4g, etc)
- Information about the web browser(s) you have tried to use
- Your IP address to connect to the platform
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