1. What should I put in my refund address and destination address?
The refund address is the address where your refund will be sent in case of an error caused either by our side or yours. The destination address is the address where you want the funds deposited as the result of exchange.
2. How long does it take to exchange?
As the instant exchange is in the test mode, the execution of orders could take a short while. We aim at processing the orders in not more than a couple of hours. If you experience delays longer than this, please communicate the issue to us.
3. What'll happen in case of any issues?
All errors in the execution of orders that weren't caught and refunded are subject to case-by-case observation. If you have such problems, use the chatbox on the website and communicate the issue.